Frequently Asked Questions

Answers to common questions about ordering cookies and cupcakes from The Frosted Sheep Bake Shop in Canton, CT.

How do I order cookies or cupcakes?

All orders are placed through our website. Browse our menu, select your items, choose your pickup date and time, and complete checkout online.

Do I need to pre-order or can I walk in?

Most items are prepared through pre-order to ensure quality and availability. You must place your order (6-48 total items) in advance for pickup at our Canton, CT bakery. Single items are available for purchase without pre-order at our Canton, CT store location.

How far in advance do I need to place an order?

Orders must be placed at least 24 hours in advance. Orders placed after 3 PM will begin processing the following day.

Can I place an order for same-day or next-day pickup?

We may be able to accommodate shorter timelines depending on availability. Please contact us directly and we’ll do our best to help.

How do I select my pickup time?

You’ll choose your pickup date and time window during checkout. Orders are prepared specifically for that window.

Where do I pick up my order?

All orders are picked up at:

The Frosted Sheep Bake Shop
220 Albany Turnpike
Canton Village Shopping Center
Building 5, Rear Unit
Canton, CT 06019

Located behind The Home Place, on the way to Napa Auto Parts.

What do you sell?

We specialize in cookies and cupcakes, with classic favorites and rotating seasonal flavors, all baked from scratch using premium ingredients.

Do you offer seasonal or limited-time flavors?

Yes. We introduce seasonal cookies and cupcakes throughout the year, along with special collections for events like our grand opening.

Can I request a custom flavor?

At this time, we focus on a curated menu and do not offer custom flavors. We may introduce new flavors over time as part of our seasonal or special collections.

Do I pay online or in-store?

All pre-orders orders must be paid in full online at checkout. We do not accept payment at pickup for pre-orders placed online.

Single cookies and cupcakes, along with other items such as birthday candles and napkins, can be purchased with your order in-store.

Can I cancel or change my order?

Changes and cancellations must be requested as early as possible. Orders within the 24-hour preparation window may not be eligible for changes or refunds.

What happens if I miss my pickup time?

If you are running late, please contact us. We will do our best to accommodate, but cannot guarantee availability outside your selected pickup window.

Do you plan to offer shipping?

We plan to offer shipping for select cookie products in the future. Shipping is not available at the moment.

Can cupcakes be shipped?

No. Cupcakes will be available for pickup only. Shipping will be limited to select cookie offerings once available.

Do you offer gift cards?

Yes. Gift cards are sold online and in-store. They can be used for online orders or in-store purchases.

Do you offer large orders or catering?

Yes. For larger orders, we recommend placing your order in advance. For quantities over four dozen, please contact us directly.

Do you offer gluten-free or vegan options?

At this time, we do not offer gluten-free or vegan products.

Do your products contain allergens?

Our kitchen handles common allergens including dairy, eggs, wheat, and nuts. We do not guarantee that any product is free from allergens.

Where are you located?

We are hard to find, but easy to love. At The Frosted Sheep Bake Shop, we serve customers from Canton, Avon, Simsbury, Farmington, and nearby towns.

The Frosted Sheep Bake Shop
220 Albany Turnpike
Canton Village Shopping Center
Building 5, Rear Unit
Canton, CT 06019

Located behind The Home Place, on the way to Napa Auto Parts.

Are you near Avon, Simsbury, or Farmington?

Yes. Our bakery is a short drive from Avon, Simsbury, Farmington, and West Hartford, making us a convenient option for cookies and cupcakes in the area.

How can I leave a review?

We encourage customers to leave reviews on Google. Your feedback helps others discover our bakery and helps us continue improving.

Who should I contact with questions?

You can reach us through our Contact page or email us directly. We’re happy to help with questions about orders, products, or availability.

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Rooted in Canton, CT

Hard to Find, Easy to Love

Store Hours:

Wednesday-Saturday: 10am-5pm
Sunday-Tuesday: Closed

Address:

220 Albany Turnpike
Canton Village Shopping Center
Building 5, Rear Unit
Canton, CT 06019

Located behind The Home Place, on the way to Napa Auto Parts.