At The Frosted Sheep Bake Shop, all items are made to order using fresh ingredients.

Because of this, we are unable to accept returns on baked goods once they have been prepared or picked up.

Order Accuracy

If there is an issue with your order, we want to make it right.

Please contact us as soon as possible if:

• Your order is incorrect
  
• An item is missing
  
• There is a concern with quality
  

We will review the situation and work with you on an appropriate resolution.

Cancellations

Because all orders are prepared in advance:

• Cancellation requests must be made as early as possible
  
• We cannot guarantee cancellations within the 24-hour preparation window
  
• Orders that have entered production may not be eligible for a refund

Late Pickup & No Shows

Orders are prepared specifically for your selected pickup time.

If you do not pick up your order, it may not be eligible for a refund. If you are running late, please contact us and we will do our best to accommodate when possible.

Refunds

Refunds are issued on a case-by-case basis. Approved refunds will be processed to the original form of payment.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Contact Us

If you have any questions or concerns about your order, please reach out at info@frostedsheep.com.